​The Ducvil Online Store offers a 30 day return policy, which means you have 30 days after receiving your item to request a return.

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 -Return eligibility
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

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-To start a return 

Contact us at ducvilnow@gmail.com /or start a chat with us. Or start a chat below with us.  If your return is accepted, a return shipping label, as well as instructions on how and where to send your package will be sent to you. Items sent back to us without first requesting a return will not be accepted.  In addition, please note the  products can be returned only in the country in which they were originally purchased.
 
-Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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-Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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-Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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-Damages and other issues

Make sure to inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please feel free to contact us for any return question at ducvilnow@gmail.com /or start a chat with us